Payments, cancellation and refunds

What to know before confirming a paid listing or Founder Pass.

Updated 25 August 2026

Before confirming, review the total price, publishing terms and moderation status. Questions about payments or refunds can be submitted using the SHO TAM support form.

Final price before payment

Before confirmation, users will see the total price, duration, limits, renewal status (Founder Pass has no auto-renewal) and key terms. No additional payment should be preselected.

Moderation and rejection

Payment does not guarantee approval. The refund rule for moderation rejection will be shown before checkout and cannot limit mandatory consumer rights.

Founder Pass

€10 activates six months of benefits with no automatic renewal. After activation, users see the end date, used limits and access history. Refund eligibility depends on actual use and mandatory consumer rights.

Withdrawal rights

EU distance contracts commonly have a 14-day withdrawal period, with possible exceptions for digital performance after clear consent to start immediately. SHO TAM will not hide any waiver; the exact checkout flow requires legal review.

Payments, cancellation and refunds

What to know before confirming a paid listing or Founder Pass.

Updated 25 August 2026

Before confirming, review the total price, publishing terms and moderation status. Questions about payments or refunds can be submitted using the SHO TAM support form.

Final price before payment

Before confirmation, users will see the total price, duration, limits, renewal status (Founder Pass has no auto-renewal) and key terms. No additional payment should be preselected.

Moderation and rejection

Payment does not guarantee approval. The refund rule for moderation rejection will be shown before checkout and cannot limit mandatory consumer rights.